Get in Touch

Methods of Communication

The fastest way to reach Mafia Casino is the live chat, available 24/7 on every page of the site. For account inquiries, documents and other written matters, e-mail us at [email protected]. Mafia Casino is operated by NovaForge Ltd, Fransche Bloemweg 107, Willemstad, Curaçao, under Curaçao Gaming Authority licence OGL/2023/515/9478.

Operational Schedule

Customer support works 24/7, every day of the week. Live chat and e-mail at [email protected] are both available around the clock, and the help centre's FAQ section covers common questions about accounts, bonuses and payments.

Customer Service Protocols

Live chat questions are answered directly by support agents in 13 languages, including English and French. Requests that involve document review, such as identity and address verification before the first withdrawal, usually take 24-48 hours. Please include your account e-mail in written requests so the team can locate your account quickly.